VoxScribe

VoxScribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at vox-scribe.com and app.vox-scribe.com (collectively, the "Service").

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Create an account (name, email address, password)
Subscribe to a paid plan (billing information, payment details)
Contact us for support (name, email, message content)
Participate in surveys or promotions

Usage Information

We automatically collect certain information when you access the Service, including:

Device information (browser type, operating system, device type)
Log data (IP address, access times, pages viewed)
Usage patterns (features used, chatbot interactions, API calls)
Cookies and similar tracking technologies

Chatbot Data

When you create and deploy chatbots using VoxScribe, we process:

Chatbot configurations and flow designs
Training data and documents you upload
Conversation logs between your chatbots and end users
Integration credentials (encrypted and stored securely)

2. How We Use Your Information

We use the collected information for the following purposes:

Provide, maintain, and improve our Service
Process transactions and manage your account
Send administrative communications (service updates, security alerts)
Respond to support requests and inquiries
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers: Third-party vendors who assist in operating our Service (hosting, payment processing, analytics)
AI model providers: When your chatbots use third-party AI models, conversation data is sent to those providers according to their terms
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@vox-scribe.com.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time

7. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted content. You can manage cookie preferences through your browser settings. Essential cookies are required for the Service to function properly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

9. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@vox-scribe.com
Web: vox-scribe.com/contact